Do you offer a money back guarantee?
Yes, we offer a money back guarantee. We want our customers to be fully satisfied, and will do anything in our power to do that. However, you do not qualify for a refund if you have requested revisions or if we do not hear back from you for more than 3 months. You are also not allowed to use any of the samples or ideas we have provided once you have received your refund.
I do not feel comfortable shopping on-line, is it safe?
Once you have completed your order form you will be forwarded to PayPal our secure payment center, we do not see customer payment information. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Please note that you do not need a PayPal account to use your credit card. Please note that you do not need a PayPal account to use your credit/debit card to make payment.
I have an idea of what my logo should look like can you utilize that?
We welcome all input from our clients, the more information you give us the better. If you have examples of logos you like, we can use those for inspiration, also if you have a rough sketch you would like to include, that would be helpful as well, however, it is not compulsory.
Where are you located?
We are located in Nashville TN, USA
What is revisions?
When you have received your logo samples, and you need changes done, i.e... colors, fonts or some elements within the design, these are called revisions.
Do you do illustrations/Mascots?
Yes we do, but it is not included in our custom package. Please contact us
for a quote
Do you do any other graphic design work?
Yes, we do other design work i.e., flyers, brochures and other graphic design work, please contact us
for a free quote..
Do you use clip art in your designs?
We will never use clip art in our designs, all our designs are original artwork created by our in-house designers.
Do you offer rush service?
Yes, if you need your designs sooner than what your package specify then you can use our Express Service for an additional $29.00 you will then receive your first concepts within 24 hours, you will have that option at checkout.
Can you recreate my existing logo?
Yes, if you already have a logo, but you need it in vector format or need some tweaks or changes to it, we would be more than happy to do that for you.
Tell me about the free business cards your offer?
Our Platinum Package includes 500 FREE business cards. It is only for one person and is one sided. Additional cards and features may be purchased at a discounted rate. We offer free shipping to the continental USA.